Terms & Conditions

Prices
All prices on the website are in pounds sterling (GBP) and are subject to change without notice. VAT does not apply. All goods must be paid in full before despatch.

See the full list of delivery options here.

Any import/customs charges are your responsibility.

Currency converter
All currency conversions are approximate. The exact exchange rates used by your bank may vary.

Reward Points
To find out how many reward you have earned, log into your account and your balance will be displayed on the left-hand side of the page.

Rewards points will be added to your account as pending points when your order is despatched. Pending points become available to spend seven days after your order is despatched.

Reward points cannot be earned on delivery charges.

For any goods that are returned reward points earned from the purchase of the goods will be deducted.

Points cannot be transferred from one customer account to another.

Points can only be earned if you have a customer account. If you choose to checkout with creating an account or without logging into your account you will not receive any reward points.

Images and Variation
Images of products shown on this website are not actual size.

No two items made with natural materials such as soapstone or paua shell will be exactly the same. Handmade and hand painted beads (such as the fish) are also all slightly different.

Customers should also note that due to the nature of different internet browsers and monitor settings, certain colours may appear slightly different in tone to their true colouring.

Returns and Exchanges
If you wish to return or exchange an item you must submit a return authorisation request within seven days of receipt of your order. We will then send you a returns authorisation number and instructions on how to return your item. Any unauthorised returns may be sent back to you at your cost.

Please remember that all items are legally your responsibility until they are received so we strongly advise that you use a tracked and insured service such as Special Delivery so you are covered if anything gets lost or damaged in the post.

Returns are at your own cost.

There are no additional delivery charges for exchanges. If you choose an item of higher value than the one you are returning you will need to pay the difference. If you choose an item of lower value we will refund the difference.

Returning earrings and body jewellery
Due to their nature and for your health and hygiene earrings and body jewellery cannot be returned if they have been worn (this includes trying on). If your jewellery arrived in a sealed package the seal must remain intact. Any returns that have been worn will be refused and sent back to you at your cost.

Mistakes and faulty items
If you have received the wrong item or your item is faulty you can return it free of charge for a replacement. Please complete the return authorisation request form and we will send you instructions on how to return your item.

Cancellations
If, for any reason, you change your mind and wish to cancel your order you must inform us before your order is despatched, this is usually the same working day for orders placed before 1.30pm GMT. We will refund the full purchase price of the item within 1 working day of the order being cancelled.

Currency converter
All currency conversions are approximate. The exact exchange rates used by your bank may vary.

Our Rights
All content and images displayed on the website are the property of Serenity Jewellery. The design of all handmade jewellery is copyrighted. Under no circumstances may you re-use any of the information on this site for your own personal gain, and no copying of the designs is allowed. Please respect the designers time in creating these items.

Anyone using or purchasing from Serenity Jewellery is deemed to have read and understood the above terms and conditions.

We reserve the right to amend these terms and conditions in compliance with current UK & EU law. These terms do not affect your statutory rights.