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Prices
All prices on the website are in pounds sterling (GBP) and are subject
to change without notice. VAT does not apply. All goods must be paid in full
before despatch.
Delivery
Orders received before 1.30pm (GMT) are usually sent the same working day
except for weekends and bank holidays. Please allow up to 5 working days
for packs of bags/pouches.
UK delivery
| Service | Delivery time | Tracking | Price | Free |
| Royal Mail 1st Class | 1-2 working days | None | £0.90 | Orders over £20 |
| Royal Mail Recorded Delivery | 1-2 working days | Partial | £1.35 | No |
| Royal Mail Special Delivery | Next working day before 1pm |
Full | £5.45 | Orders over £75 |
European delivery
| Service | Delivery time | Tracking | Price | Free |
| Royal Mail Airmail | 3-5 working days | None | £0.90 (Approx $1.42 USD) |
Orders over £20 |
| Royal Mail Airsure* | 2-4 working days | Full | £6.20 (Approx $9.79 USD) |
Orders over £75 |
| Royal Mail International Signed For | 3-5 working days | Partial | £5.80 (Approx $9.16 USD) |
Orders over £75 |
Worldwide delivery
| Service | Delivery time | Tracking | Price | Free |
| Royal Mail Airmail | 5-7 working days | None | £0.90 (Approx $1.42 USD) |
Orders over £20 |
| Royal Mail Airsure* | 4-6 working days | Full | £6.20 (Approx $9.79 USD) |
Orders over £75 |
| Royal Mail International Signed For | 5-7 working days | Partial | £5.80 (Approx $9.16 USD) |
Orders over £75 |
*Royal Mail Airsure is available to the following countries
only
European Union Zones: Austria, Belgium, Denmark, Estonia, Finland, France, Germany,
Luxembourg, Netherlands, Portugal, Republic of Ireland, Spain and Sweden
Non European Union Zones: Andorra, Azores, Balearic Islands, Canary Islands,
Corsica, Faroe Islands, Iceland, Liechtenstein, Madeira, Monaco and Switzerland
Rest of the World: Brazil, Canada, Hong Kong, Malaysia, Singapore, New Zealand
and USA
Any import/customs charges are your responsibility.
Currency converter
All currency conversions are approximate. The exact exchange rates used by your bank may vary.
Reward Points
To find out how many reward you have earned, log into your account and your balance will be displayed on the left-hand side of the page.
Rewards points will be added to your account as pending points when your order is despatched. Pending points become available to spend seven days after your order is despatched.
Reward points cannot be earned on delivery charges.
For any goods that are returned reward points earned from the purchase of the goods will be deducted.
Points cannot be transferred from one customer account to another.
Points can only be earned if you have a customer account. If you choose to checkout with creating an account or without logging into your account you will not receive any reward points.
Images and Variation
Images of products shown on this website are not actual size.
No two items made with natural materials such as soapstone or paua shell will be exactly the same. Handmade and hand painted beads (such as the fish) are also all slightly different.
Customers should also note that due to the nature of different internet browsers and monitor settings, certain colours may appear slightly different in tone to their true colouring.
Returns and Exchanges
If we have made a mistake or you have received a faulty item
If you receive the wrong item or your item is faulty you can return
it free of charge for a replacement. Please email
us for instructions
on how to return your item.
If you've changed your mind
Due to their nature and for your health and hygiene earrings and
body jewellery cannot be returned if they have been worn (this
includes trying on). If your jewellery arrived in a sealed package the
seal must remain intact. Any returns that have been worn will be refused.
If you wish to return or exchange
an item you may do so within seven working days of receipt provided the above
conditions are met.
Please email us for instructions
on how to return your item.
Returns are at your own cost. All items are your
responsibility until they are received so please take them to the post office
to make sure you are covered if they get lost or damaged in the post.
Cancellations
If, for any reason, you change your mind and wish to cancel your order
you must inform us before your order is despatched, this is usually
the same working day for orders placed before 1.30pm GMT. We will refund
the full purchase price of the item within 1 working day of the order being
cancelled.
Currency converter
All currency conversions are approximate. The exact exchange rates used by your bank may vary.
Our Rights
All content and images displayed on the website
are the property of Serenity Jewellery. The design of all handmade jewellery
is copyrighted. Under no circumstances may you re-use any of the information
on this site for your own personal gain, and no copying of the designs is
allowed. Please respect the designers time in creating these items.
Anyone using or purchasing from Serenity Jewellery is deemed to have read and understood the above terms and conditions.
We reserve the right to amend these terms and conditions in compliance with current UK & EU law. These terms do not affect your statutory rights.