What payment methods can I use?
You can pay by Mastercard, Visa, Visa Debit (Delta or Connect), Maestro,
Solo, PayPal or cheque (UK pounds sterling only).
What is CV2?
The CV2 number is you card security/verification code. It is the
last three digits on the signature strip of your card.
What will appear on my credit/debit card statement?
If you pay by credit or debit card transaction will appear on your statement
as Serenity Jewellery.
If you use your credit or debit card through PayPal the transaction will
appear on your statement as PAYPAL *SERENITY or PAYPAL *SERENITY JEWELLERY
depending on the number of characters shown.
How long will it take
to process my order?
Orders received before 1.30pm (GMT) are usually sent the same working day
except for weekends and bank holidays. Please allow up to 5 working days
for packs of bags/pouches.
Can I pay over the phone?
We are happy to give advice over the phone but all credit and debit card
payments are processed online by PayPoint. This ensures the highest level
of security and fraud prevention.
Will you sell or share my contact details with third parties?
No. Absolutely not.
Delivery
How much is delivery?
First class post and standard airmail is £0.90 for orders under £20
and free for orders over £20. See the full list of delivery
options here.
How long will my order take to arrive?
Orders placed before 1.30pm are usually despatched the same working day. First
class post and recorded delivery usually takes 1-2 working days. Special
delivery is guaranteed to arrive before 1pm on the next working day after
despatch.
How will my order be packed?
Most orders are packed in padded envelopes which will fit through a letterbox.
Jewellery which does not come in it's own box will
be packed in a clear cellophane bag inside the padded envelope. Orders
containing only pouches are usually packed in recycled plastic postal bags.
What's written on the package?
Our return address is written on the package as Serenity. There word Jewellery
or our logo do not appear on the package.
What is my order status?
You will be sent an email when your order is despatched. You can check
your order status at any time by logging in to
your account.
If you used the guest checkout you can check your order status here.
Can I track my order?
Only if you chose a delivery method with tracking. You can find your tracking
number in your despatch confirmation email and by logging in to your
account and going to your order history.
International orders
How much is £... in my currency?
All prices on the website are in UK pounds sterling (GBP). Prices on the product
pages and delivery information page should show an automatic conversion to
your currency (provided by geoPlugin). There is also a currency
converter here.
What countries do you deliver/ship to?
How long will my order take to arrive?
Delivery within Europe usually takes 3-5 working days. Delivery to the rest
of the world usually takes 5-7 working days.
How much is delivery/shipping?
Standard airmail is £0.90 for orders under £20 and free for orders
over £20. See the full list of delivery options here.
Jewellery
Will my
jewellery come in a box?
Blomdahl earrings, nose studs and belly bars come in plastic boxes called Clean
Packs (please note that these are not sterile). Element
41 Spin
'Em In earrings are sent in small cardboard boxes inside a padded envelope
which
will fit through a letterbox. All other jewellery, including Blomdahl butterfly
backs and hook
stoppers, are packed in clear cellophane bags or grip-seal bags.
If you are ordering
from outside the UK you can choose to have any Blomdahl jewellery repacked in
a cellophane bag to reduce the cost of airmail.
Why aren't all earrings sold in pairs?
If we receive jewellery from our suppliers as single items then we sell
it that way since not everyone
has an even number of piercings.
How long are Blomdahl posts?
The Blomdahl medical plastic studs have 10.5mm long posts. Blomdahl titanium
studs have 10mm long posts.
What does gauge mean?
The gauge is the thickness of the post or bar. You can find out more about
the difference gauges
available here.
How do I put the ball in a BCR?
BCRs can take a bit of practice. Line one dimple on the ball up with one
side of the ring, holding it firmly push so that the other dimple clips into
place.
Allergies
I'm allergic to my earrings, where do I start?
Titanium and niobium are two of the safest metals you can wear. Some people
like to start with medical plastic or bioplast earrings while their ears
settle down.
I'm allergic to nickel, what can I wear?
Titanium and niobium should be fine. Medical plastic and bioplast do not
contain any metal. Surgical steel can cause a reaction if you are extremely
sensitive to nickel.
What's the difference between titanium and niobium?
In terms of allergies there is no difference. Both are excellent choices
whether you have metal allergies or not.
My child has metal allergies, what would be suitable?
Medical plastic earrings are the most popular choice for children. As a starting
point we've put together a section of the most popular hypoallergenic earrings
for children here.
Could I be allergic to titanium?
It is extremely rare but you can be allergic to anything. If you've had a
reaction after wearing titanium jewellery then make sure it really is the
jewellery and not something it has come into contact with such as soap,
shampoo, etc.
Order problems
I didn't receive an order/despatch confirmation email The first thing to check is that the emails didn't go into your junk
mail (spam) folder. Occasionally emails do go astray so if would
like to be sent another copy just email
us. You can view your order status and history by going to
your account.
My order was sent 1st class/recorded delivery two days ago, where is it?
Most first class post and recorded delivery items arrive within two working
days but the delivery time is not guaranteed. Don't worry, there are occasionally
delays and your order will probably be delivered very soon.
I've only received part of my order
If part of your order is out of stock it will be marked on your delivery
note as "to follow". Check your email or account for more information.
If you are missing part of your order and it is not marked "to follow"
then let us
know as soon as possible.
Can I return/exchange earrings or body jewellery?
Earrings and body jewellery can be returned/exchanged as long as they haven't
been worn or tried on. If your jewellery arrived in a sealed package the seal
must remain intact. Any returns that have been worn will be refused. See our
full returns
policy.
I've received a broken/faulty
item
We check all goods when packing
your order but we can't control what happens to it in the post. if you have
received something broken or faulty let
us know and we will sort it out.
My order hasn't arrived, what should I do?
Don't panic! While most orders arrive
on time there are occasionally delays. However if you order hasn't arrived
within the times below let
us know. Special Delivery is guaranteed to arrive
before 1pm on the next working day after despatch.
For 1st class and recorded
delivery items please allow 14 working days from the date of despatch.
For
all international orders please allow 21 working days from the date of
despatch.
We appreciate that it's frustrating to have to wait but these
are the delivery times used by the Royal Mail and we cannot do anything
earlier.
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