Contact us - My order

Delivery times for UK orders

Economy
Delivery time: Usually 2-3 working days
Guaranteed delivery time: No
Tracking: Scanned on delivery but no tracking data before then
Late: Please let us know if your order has not arrived after 10 working days (excluding Saturdays and bank holidays)

Standard
Delivery time: Usually 1-2 working days
Guaranteed delivery time: No
Tracking: Scanned on delivery but no tracking data before then
Late: Please let us know if your order has not arrived after 10 working days (excluding Saturdays and bank holidays)

Express
Delivery time: Next working day after despatch (excluding Saturdays and bank holidays)
Guaranteed delivery time: Yes
Tracking: Full tracking. You can find your tracking number in your order confirmation email or your order history if you have an account

Saturday delivery
Delivery time: Sent on Friday for guaranteed delivery on Saturday
Guaranteed delivery time: Yes
Tracking: Full tracking. You can find your tracking number in your order confirmation email or your order history if you have an account

International orders

Airmail
Delivery time: Usually 3-5 working days to Europe, 6-7 working days to other countries
Guaranteed delivery time: No
Tracking: No
Late: Please let us know if your order has not arrived after 25 working days (excluding Saturdays and bank holidays)

International Tracked and Signed services
Delivery time: Usually 3-4 working days to Europe, 6-7 working days to other countries
Guaranteed delivery time: No
Tracking: You can find your tracking number in your order confirmation email or your order history if you have an account
Late: Please let us know if your order has not arrived after 25 working days (excluding Saturdays and bank holidays)

If you chose a tracked service (Express, Saturday, International Tracked/Signed) you can find your tracking number in your order confirmation email or your order history if you have an account.

Standard and Economy services are scanned on delivery so the tracking link will not show any information until then.

If you have received the wrong item or your item is faulty please contact us below so we can arrange a replacement.

Orders received before 1pm (UK time) Monday-Friday are sent the same day. If you'd like to change or cancel your order before then please contact us below.

If you have a question about an order please reply to the confirmation email if possible.

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Email address

Email reply times
We aim to answer all emails within a maximum of 2 hours during working hours.
If you haven't received a reply to your email please check your junk mail folder.

Phone number: 01473 857865 (Monday-Friday 9am-4pm)