Contact us - Returns

You can read our returns policy and download a returns form here.

If you cannot print the form you can write out the information requested.

Earrings and body jewellery can be returned as long as they haven't been worn or tried on. If your jewellery arrived in a sealed Blomdahl box, Caflon, Studex Plus or Studex Tiny Tips package the seal must remain intact. You can read our returns policy and download a returns form here

If you have received the wrong item or your item is faulty please contact us below so we can arrange a replacement.

This depends very much on your bank. It can sometimes take several working days for a refund to appear on your statement.

If you have a question about an order please reply to the confirmation email if possible.

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Email address

Email reply times
We aim to answer all emails within a maximum of 2 hours during working hours.
If you haven't received a reply to your email please check your junk mail folder.

Phone number: 01473 857865 (Monday-Friday 9am-4pm)