If you would like to return or exchange a worn item, you need to do so within 30 days of receipt of your order. We accept sealed returns up to 60 days.
Please remember that all items are legally your responsibility until they are received so we strongly advise that you use a tracked and insured service such as Special Delivery so you are covered if anything gets lost or damaged in the post.
Returns are at your own cost.
Earrings and body jewellery
Due to their nature and for your health and hygiene earrings and body jewellery cannot be returned if they have been worn (this includes trying on or attempting to put the jewellery through a piercing). If your jewellery arrived in a sealed Blomdahl box, Caflon, Studex Plus or Studex Tiny Tips package the seal must remain intact.
Warning - All returns are inspected thoroughly with a normal light and a 365nm UV blacklight. Blacklight is used in forensics (think of the torches used to find blood and other stains on detective shows) and shows residue on worn jewellery that cannot be seen with the naked eye. So please do not return worn earrings or body jewellery over 30 days. Any returns that have been worn will be refused and sent back to you at your cost.
Original delivery charge
Please note this is a charge for Royal Mail delivery, not our jewellery cost, therefore this will not be refunded, unless the item you have received is faulty.
Mistakes and faulty items
If you have received the wrong item or your item is faulty please contact us so we can arrange a replacement.
Download a returns form
UK returns form (with instructions)
International returns form (with instructions)
Can't print the form?
No problem, you can just write out the information but please download the form so you still have the return instructions.