Frequently Asked Questions
Can I combine orders?
As long as your first order hasn’t been despatched you can just send us an email and we’ll combine the orders and refund the delivery cost on your second order.
I've forgotten my password
You can reset your password here.
How long will it take to process my order?
Orders received are usually sent the next working day. Please allow up to 5 working days for your order to arrive before contacting us.
How much is delivery?
See the full list of delivery options here.
How will my order be packed?
Most orders are packed in cardboard postal box which will fit through a letterbox, the main exception to this is the Blomdahl drop earrings that require a small parcel and therefore will require you to be in to receive the order.
What is my order status?
You will be sent an email when your order is dispatched. You can email us to check the progress if you feel your order is taking longer than expected (please allow 5 days for delivery.)
Why does the price change on the basket page?
The prices shown on the product pages include VAT (value added tax) which has to be charged on orders delivered within the UK. If you select any other country for your order to be delivered to the VAT is removed from the price.
How much is delivery/shipping?
See the full list of delivery options here.
Can you declare a lower value for customs?
We will not falsify customs declarations so please do no ask us to mark packages as gifts or declare a lower value. It is illegal to do this.
Any import, customs, taxes or other charges are your responsibility. If you are concerned about the possibility of charges then check the rules for your country.
Do you have earrings with long posts?
We have earrings with posts ranging from 10mm to 12mm. The post length is listed on each page but if you are looking for earrings with longer posts the Ti2 Titanium range is the best place to start.
What does gauge mean?
The gauge is the thickness of the post or bar. You can find out more about the difference gauges available here.
I'm allergic to my earrings, where do I start?
Titanium and niobium are two of the safest metals you can wear. Some people like to start with medical plastic or bioplast earrings while their ears settle down.
I'm allergic to nickel, what can I wear?
Titanium and niobium should be fine. Medical plastic and bioplast do not contain any metal. Surgical steel can cause a reaction if you are extremely sensitive to nickel.
My child has metal allergies, what would be suitable?
Medical plastic earrings are the most popular choice for children. As a starting point we've put together a section of the most popular hypoallergenic earrings for children here.
Could I be allergic to titanium?
It is extremely rare but you can be allergic to anything. If you've had a reaction after wearing titanium jewellery then make sure it really is the jewellery and not something it has come into contact with such as soap, shampoo, etc.
What does hypoallergenic mean?
The word hypoallergenic means having a decreased tendency to provoke an allergic reaction. It should not be considered a guarantee that no one will react to an item of jewellery since it is possible to be allergic to anything.
I didn't receive an order/despatch confirmation email
The first thing to check is that the emails didn't go into your junk mail (spam) folder. Occasionally emails do go astray so if would like to be sent another copy just email us. You can view your order status and history by going to your account.
I've only received part of my order
If part of your order is out of stock it will be marked on your delivery note as "to follow". Check your email or account for more information. If you are missing part of your order and it is not marked "to follow" then let us know as soon as possible.
Can I return/exchange earrings or body jewellery?
Earrings and body jewellery can be returned/exchanged as long as they haven't been worn or tried on. If your jewellery arrived in a sealed package the seal must remain intact. Any returns that have been worn will be refused. See our full returns policy.
I've received a broken/faulty item
We check all goods when packing your order but we can't control what happens to it in the post. if you have received something broken or faulty let us know and we will sort it out.
My order hasn't arrived, what should I do?
Don't panic! While most orders arrive on time there are occasionally delays. However if you order hasn't arrived within the times below let us know.
For standard and economy delivery options please allow 10 working days from the date of dispatch.
For all international orders please allow 21 working days from the date of dispatch.
We appreciate that it's frustrating to have to wait but these are the delivery times used by the Royal Mail and we cannot do anything earlier.